Q1. Where can I buy an InnaITKey?
You can buy an InnaITKey from our website.
Q2. How do I start using the InnaITKey Password Manager?
You can start using the InnaITKey Password Manager by following these 3 simple steps,
Q3. Why do I need to verify my Mobile Number/Email ID?
While verifying your mobile number/email ID is not mandatory, it is highly recommended as that is the only way to access your account in case your key is lost, stolen or damaged.
Q4. Where can I verify my Mobile Number/Email ID?
You can verify your Mobile Number and Email ID from the User page. Navigate to it by clicking on the “User” tab on the left pane of the Password Manager dashboard and then on “User Page”. The edit icon next to the “Mobile Number” and “Email Id” field can be used to update the respective information. You can edit your personal details (Name & Gender) from this page as well.
Q5. How do I add my fingerprint on the InnaITKey?
Click here to watch the Fingerprint Enrollment tutorial.
Q6. I just enrolled my fingerprint. What’s next?
You can start using the InnaITKey Password Manager now. Go to the “Site List” page to start saving your credentials. Click here to watch the Adding a Website tutorial. Welcome to a new era of online security.
Q1. How do I add websites to the InnaITKey Password Manager?
Click here to watch the Adding a Website tutorial, which also explains all the features that you can use for a site.
Q2. What does the Auto-login feature do?
Most sites require the user to click on a button (login, submit, enter, etc.) after entering their username and password. The Auto login feature takes this task away from the user. The Password Manager will find and click on the button automatically, provided the site does not have any additional factors for logging in, such as a captcha, ‘I am not a robot’ prompt, etc. If the site has such additional factors, do not enable the auto login feature, as manual input from the user is needed to continue.
Q3. What is the Require Reauthentication feature for?
The Require Reauthentication feature adds an extra layer of protection for your account. By default, users are only required to verify their fingerprint when logging in to the Password Manager. After that, their username and password will be auto filled when launching any site, as long as their password manager session is active. If the Require Reauthentication feature is enabled for a site, the user will be requested to verify their fingerprint every time they launch that site. Their username and password will only be auto filled if the verification is successful.
Q4. If I change my password for an account, will it get updated in the InnaITKey Password Manager automatically?
No. When you change the password for an account, you need to update the same in the InnaITKey Password Manager as well. We strongly recommend that you use the Generate Secure Password feature to create very strong passwords for all your accounts. Click here to see how you can do that.
Q5. Why do I need to take a backup of my credentials?
Unlike other password managers that store your passwords on the cloud, the InnaITKey Password Manager stores them securely on your InnaITKey. Users are recommended to take periodic backups of their passwords, as this is the only way to retrieve them in case their key gets lost, damaged, or stolen.
Q6. How do I take a backup of my credentials?
You can back up your credentials by going to the Backup & Restore page. Click here to watch the Backing-Up Credentials tutorial. Backups will be downloaded as text files which you can store on your personal computer. These files are highly encrypted and can only be read by an InnaITKey registered to the same account that was used to create it.
Q7. How do I erase all the credentials stored on my Key?
Click here to view the Erasing Credentials tutorial.
Q8. How do I restore my credentials from a backup file?
Go to the Backup & Restore page and click on the Choose File option under Restore. Select your backup file and then click on the Restore button. Click here if you would like to watch the Restoring Credentials tutorial. Please note that the contents, filename, or extension of the backup file should not be altered, as it will result in a failure during restoration.
Q9. I would like to use two different devices for work related sites and personal access sites. Is it possible?
Yes. You can register multiple InnaITKeys to a single account and use them separately. However, please note that the credentials stored on these keys will not be synced, as none of this information is stored on the cloud for security purposes.
Q10. Will the InnaITKey Password Manager work with my phone?
Mobile browsers do not currently allow the connection of HID devices, so the InnaITKey Password Manager cannot be accessed on a phone.
Q1. How can I report an issue with my InnaITKey or the Password Manager?
You can report any issues with our products through Serve U, InnaITKey Password Manager’s built-in customer support tool. You can find this tool by clicking on the telephone icon (top bar) in the User Page. Click here to learn how to use Serve U. You can also report issues by going to the Contact Us page on our website or by sending an email to email@example.com or by calling our support team on 044 4501 5366 (available Monday to Friday from 9am to 5pm).
Q2. How do I find my InnaITKey‘s serial number?
There is a QR code behind every InnaITKey. Scanning it will give you the serial number. Additionally, when you connect the device to your system, the InnaIT console will automatically display its serial number.
Q3. How much time will it take to rectify an issue?
Typically, a resolution will be given within 5 working days; however, this can vary based on the extent of the issue.
Q4. Why do I need to have a spare key?
If your InnaITKey gets lost, stolen, or damaged, you will need to have a spare key to access your accounts. You can just load your backup file onto your spare key and continue using our services.
Q5. How do I set up my spare key?
Click here to see how you can set up your spare key.
Q6. I lost my InnaITKey. What do I do?
Don’t worry, your credentials are safe. Even if your device was stolen, the data on it cannot be accessed without your fingerprint. However, you can still disable your lost key. Use the SMS or Email option to log in to your Account Management page (you can use your spare key as well, if you have registered it) and then go to the Device Management page. Here, click on the “Mark Key Lost” button. This will instruct our servers to block any attempts to login or use that key online. Now you can just buy a new key and continue to use our services as usual. You can also restore your credentials to your new key if you have a backup file.
Q7. I am facing issues while trying to use a certain site with InnaITKey Password Manager. What can I do?
You can use the Serve U tool in your Password Manager dashboard to report any issues, including a particular site that does not work. You can find this tool by clicking on the telephone icon (top bar) in the User Page. Click here to learn how to use this tool. You can also use our Contact Us page to report it. Please select the “Site Not Working” option from the Query drop down menu and give us a brief description of what the problem is. We will get back to you with a resolution as soon as possible.
Q1. How many incorrect fingerprint attempts are allowed?
A maximum of 3 incorrect verification attempts are allowed, after which your InnaITKeywill be locked for 10 minutes.
Q2. Can I store fingerprints of my family and friends in the same device?
The InnaITKey can store up to 10 fingerprints. However, we do not recommend storing fingerprints of your friends and family on your device, as it is a security risk. This is because access cannot be specifically controlled for every registered fingerprint. Anyone who enrolls their fingerprint on your device will be able to access all your accounts and passwords.
Q3. What browsers does the InnaITKey Password Manager work on?
A3. InnaITKey Password Manager is currently supported on Google Chrome, Microsoft Edge, Opera and Brave, and can work with any other chrome-based browsers on PC. Mobile-based browsers are not supported, as they do not allow the connection of HID devices. Mozilla Firefox and Safari are currently not supported.