At Precision Biometric India Pvt.Ltd we are committed to providing our customers with the best possible experience. If you have received a damaged product upon delivery, we understand your concerns and offer a return policy designed to address such issues.
We accept returns solely for products that are damaged on arrival. To be eligible for a return, the following conditions must be met:
- Damaged on Arrival: The product must be visibly damaged or inoperable when you first receive it.
- Notification within 2 Days: You must notify InnaITKey Customer Support of the damage within 2 days of the product delivery date.
How to Initiate a Return:
To initiate a return for a product damaged on arrival, please follow these steps:
- Contact InnaITKey Customer Support: Reach out to our customer support team via email at [firstname.lastname@example.org] within 2 days of delivery. Provide your order number and a detailed description of the damage.
- Return Authorization: After reviewing your request, our support team will provide you with a return authorization (RA) number and instructions on how to proceed.
- Packaging and Shipping: Securely package the damaged product along with all original packaging materials and accessories. Include the RA number on the outside of the package. Ship the item to the address provided by our support team.
- Inspection and Resolution: Once we receive the returned item, our team will inspect it to confirm the damage. If the damage is verified, we will provide you with options for a replacement or a refund.
- Products returned without prior authorization will not be accepted.
- Precision Biometric India Pvt.Ltd is not responsible for return shipping costs unless specified otherwise by our customer support team.
- Refunds will be issued using the original payment method used for the purchase.
We aim to process returns as efficiently as possible, and your satisfaction is our priority. If you have any questions or need assistance with your return, please do not hesitate to contact our customer support team.
Thank you for choosing InnaITKey Password Manager. Your trust in our product and service is greatly appreciated.
Business Hours: 9.00 am – 5.00 pm, Monday-Friday